FREQUENTLY ASKED QUESTIONS

PRODUCTS AND INGREDIENTS

Find a full list of our stockists here.

Our production process is designed to eliminate plastic packaging and ingredients, as well as all toxic materials, which costs more than the mass-market methods used to produce cheap products. Our prices reflect the value and benefits of non-toxic beauty, both to the health of the individual and the community.

Submission beauty products are never tested on animals. All products are vegan with the exception of our glitter, which uses shellac naturally produced by insects.

We use Candellila wax made from the flowering Candelilla shrub, which acts as a plant-based stabilizer.

All of our ingredients are derived from naturally occurring (non-GMO) plants, flowers and minerals.

Not only is there no toxic plastic in our products, we’ve also eliminated it from all packaging and shipping materials. Most brands that claim to be certified organic or plant-based still use plastic packaging that can be harmful to both the consumer and the environment.

Parabens are not only a skin irritant, but can cause severe damage to your body, disrupting your hormone balance and contributing to certain cancers and complications with fertility and childbirth. See what other ingredients are on our shit list.

We rely on antioxidant ingredients including vitamin E oil (tocopherol) and essential oils. Their preservative qualities are not quite as long-lasting as the chemical ingredients found in mass-market beauty products, but we feel that is a small price to pay for avoiding toxic ingredients.

We recommend that our products be used within 3 months of opening. Our products are sized to last for roughly that long, given daily use.

We suggest storing our products in a relatively cool and dry environment.

We are aware of the exploitative situation surrounding mica mining, particularly in India, which is why we source our mica ethically from within the US.

Because we use almond oil in our Balm Shiny, you may wish to avoid using it if you have a severe nut allergy.

Our glitter’s level of biodegradability is based on its certification from TÜV Austria, an independent body that tests and certifies materials with regard to their potential harm to life and the environment. The glitter’s specific certification is for freshwater biodegradability, meaning that it reaches 90% biodegradation (organic breakdown into its natural components) within 56 days in freshwater at an average temperature of 21°C (~70°F). In comparison, plastic glitter can take centuries to break down in nature, depending on its composition. Our unique serial number for the certification (s-code) is S0933 and you can search for it here.

PACKAGING

No, Submission avoids using plastic in any form—at all costs.

Yes, all Submission packaging is recyclable. See how to recycle each item here.

All of our cardboard materials are 100% recycled, recyclable, biodegradable and compostable. We avoid all plastic and glue, and use paper tape. Our glass and tin are recyclable. Read more about our packaging and how to recycle each item here.

In an effort to further conserve resources and reduce waste we’ve updated our cap design, as currently seen on our highlighters. These new caps feature only a thin coat of plastic-free paint on the top surface of the raw tin cap. As a result of this ultra-efficient design, you may notice that the caps scratch more easily, and the paint can rub off if it comes in contact with alcohol-based products such as some hand sanitizers. We encourage you to consider this not as a flaw, but as confirmation that the packaging is made without unrecyclable plastics and forever chemicals found in the majority of consumer products. With that in mind, please handle the product accordingly to avoid any inconvenience.

Yes. Read more about our packaging here.

SHIPPING

Standard US shipping is free.

1-3 days for continental US.

All orders are shipped from Los Angeles, CA.

We ship everywhere within the continental US.

Your order confirmation email includes a tracking number.

Please contact customerservice@submissionbeauty.com and we will be happy to replace your damaged product.

RETURN POLICY

Submission products purchased from www.submissionbeauty.com can ONLY be returned or exchanged if they are received in damaged condition, or if the product received differs from what was purchased. Returns must be made within 30 days of purchase and product must be in original packaging.

Email customerservice@submissionbeauty.com with your return request, including your order number, full name and address